Canton on Emergency Management

Emergency Management Solutions - April 2024

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Featured Articles

But That Plan Is Just for Disasters!

    by Lucien Canton

First Responders as Emergency Managers

    by Timothy Riecker

For Media Interview Success, Preparation is Key

    by Erik Bernstein

But That Plan Is Just for Disasters!

Shortly before the recent eclipse, I saw a brief article about several small jurisdictions in Texas who were activating their emergency operations centers during the event. No, this was not in response to the numerous doomsday conspiracy theories that were making the rounds prior to the eclipse. Rather, it was in response to a well-reasoned risk assessment. The jurisdictions were in the path of the eclipse and realized they would be inundated by sightseers who generate a potential for traffic congestion, shortages of food, fuel, and lodging, increased medical emergencies and so forth. In short, while it would not necessarily rise to the level of a disaster, it would provide a risk to the community that could be best handled through a coordinated interagency response.

We sometimes think that emergency management is limited to disasters and that our plans are intended specifically for that purpose. Even if we don’t, this is often the perception that others have. During the after-action review of a major residential hotel fire that displaced just over a hundred residents, I asked why we had not used the shelter plan laid out in the city’s Emergency Operations Plan. The reply I received was that the plan was only for disasters. It took several years and a lot of work to reverse that attitude. Following that painful process, we ended up with a much-improved shelter plan that could be used in both emergencies and disasters.

Closely associated with this attitude is a narrowness of vision. We tend to think that the hazards we deal with are the big-ticket items, things like earthquakes, fires, floods, terrorist attacks, and chemical spills. Yet experience teaches us that disasters, while common in the aggregate, are relatively rare in any given jurisdiction. However, that same jurisdiction daily faces a high risk of an emergency that requires a coordinated inter-agency response. We need to broaden our vision to include any hazard that places those we serve at risk.

Changing your perspective from a focus on disasters to one based on risk can have a positive impact on your relationship with senior officials and their staff. Early in my time at San Francisco, we were faced with a major garbage strike. Since it wasn’t a “disaster,” my office wasn’t privy to the planning being done by the mayor’s staff. At the last minute, I was asked to help by providing maps of the city and, when it was learned I was a native, some advice on potential collection points. As I was about to leave the meeting, there was a discussion on how the city could perform all the necessary inspections of the collection points and identify what city resources would be needed to support them. After eavesdropping for a bit, I suggested that what was needed was an inter-agency team, which was something my office did routinely. My staff wasn’t too happy about this “non-disaster” work but in a matter of hours we had identified and staged the teams using elements of our EOP.

The result of this brief participation in the garbage strike was that my office was acknowledged as a productive member of the mayor’s staff and that we had skills and resources that could be used to support a variety projects. In essence, we were part of the team and not just “plan checkers.” We began to get requests to help support other initiatives. For example, we worked closely with the Mayor’s Office on Homelessness on emergency winter sheltering planning and with the police department on developing a response to child abduction. Our EOC was frequently activated in anticipation of potential civil disturbances, demonstrations, or large civic events. We were the lead for the response to the power emergencies, an event that didn’t pose a great risk but generated a tremendous amount of public concern. Our approach was that if it potentially affected the well-being of our citizens, we were involved, even if only peripherally.

We were not unique in this. One of my colleagues became concerned about rumors of an impending financial crisis and after performing a risk assessment, started developing plans to deal with the potential impact in his jurisdiction. Before it became generally accepted, another colleague began pushing for development of a recovery plan for his jurisdiction. Both met with resistance, both from their own staff and plan stakeholders.

The resistance is understandable. Emergency managers are most comfortable dealing with operational issues and hierarchical organizations. Moving beyond the operational means developing a more strategic viewpoint. It requires developing new skills in uncomfortable areas such a politics and finance. It involves learning to work with a whole range of new stakeholders, many of whom are not used to the hierarchical approach with which we tend to work. Our work on the shelter plan, for example, required working with many small community organizations, many of whom were mistrustful of government.

How do you take on all this additional work with limited resources? You do it by recognizing that this is not in addition to your work but part of your work. Every project you take on is an opportunity to test and improve components of your plan. Every new plan you develop is an opportunity work with new stakeholders and to develop relationships that will be essential in a disaster. Every time you activate an EOC is an opportunity test systems and train first-time attendees.

However, the most important benefit is the visibility these opportunities provide. Ultimately, your goal is to be recognized as something beyond just a type of fire extinguisher that is only used in a disaster. Instead, you need to be able to influence events rather than being controlled by them. You need to be viewed as a key staff member and trusted advisor. Demonstrating you are part of the team of decision makers and advisors is critical to your success.